Frequently Asked Questions
Everything you need to know about our products and services.
What makes Sand + Fog candles unique?
Our candles are inspired by the California coast and are crafted using a premium soy wax blend and lead-free cotton wicks for a clean, long-lasting burn.
How long will it take for my order to arrive?
Standard shipping typically takes 5-8 business days within the continental United States. You will receive a tracking number via email as soon as your order ships.
What is your return policy?
We offer a 30-day return window for unused items in their original packaging. Please note that for safety reasons, we cannot accept returns on candles that have been lit.
Are your fragrance oils safe and non-toxic?
Yes, all our fragrances are phthalate-free and comply with strict safety standards to ensure a high-quality scent experience that is safe for your home.
Do you offer international shipping?
Currently, we only ship within the United States and Canada. We are working on expanding our shipping zones to reach our global community soon.
How can I maximize the burn time of my candle?
Always trim your wick to 1/4 inch before lighting and allow the wax to melt to the edges of the jar during the first burn to prevent tunneling.